Refund policy

Please consider contacting us first, giving us the opportunity to correct the issue for you or to simply hear your feedback. If you’d still like to return the product, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Since many of our products are for outdoor use, a 20% restocking fee will be charged on all products purchased and returned in unused condition. Any products showing signs of outdoor use, wear, or soiling will not be eligible for a refund.

If you purchased your product from one of our resellers, please contact the reseller for returns.

If you purchased your product directly from us please follow the instructions below:

1. Contact us and obtain a Return Merchandise Authorization number (RMA).

2. Mail it back to us with:

a. Original packaging
b. RMA number clearly visible on the package
c. Written reason for its return
d. To the address provided when you obtain your RMA number.

NOTE: Shipping charges are not refundable.

If you have questions about returns, please contact us: sales@baranidesign.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@baranidesign.com.